Refund & Returns Policy

Last Updated: July 2026

At Privacy Proud, we want you to feel confident in your purchase. If your item isn’t what you expected, arrives damaged, or you simply change your mind, we offer a 30‑day return or exchange policy for orders delivered within the lower 48 states.

Return Eligibility

To qualify for a return or exchange:

  • Items must be in new, unused condition
  • Items must include all original packaging
  • Customized or modified items are not eligible
  • Returns must be initiated within 30 days of delivery

How to Start a Return

To begin a return or exchange:

  1. Email us at sales@privacyproud.com
  2. Include your order number and reason for return
  3. We will provide a prepaid return label (if applicable)
  4. Ship the item back within 7 days of receiving the label

You may also initiate a return through your account or order confirmation page by clicking the Returns button.

Return Shipping Costs

  • Lower 48 states:
    • Returns for damaged or defective items: Free
    • Returns for preference or non‑defective reasons: Customer pays return shipping
  • Alaska & Hawaii:
    • Non‑defective returns incur a discounted return shipping fee

Refund Processing

Once your return is received and inspected:

  • Refunds are issued within 3–5 business days
  • Refunds are sent to the original payment method
  • Shipping fees are non‑refundable

If your item is damaged or defective, you may choose a replacement or full refund.

Exchanges

If you prefer an exchange:

  • Exchanges are processed within 2–4 business days after receiving the returned item
  • If the replacement item has a price difference, we will adjust the payment accordingly

Damaged or Defective Items

If your item arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage
  3. We will send a replacement or issue a full refund at no cost

Incorrect Address

If the shipping address provided at checkout is incorrect:

  • We cannot guarantee delivery
  • Returned packages can be reshipped once the correct address is provided
  • Additional shipping fees may apply

Contact Information

If you have questions about returns or exchanges, please contact us:

Privacy Proud Email: sales@privacyproud.com Phone: 631-750-3051 Address: 4320 NE 5th Ave Oakland Park, FL 33334